# How to contact WorldShards' support

1. Launch WorldShards
2. Log in with a WorldShards account
3. On the start screen, click on the bug button in the upper-left corner

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe1aEcRLmbc-A8-Og13ra1r0Z96D2h3pFCPpHW26r48WXnDQ7IcDRwz5SEGOBq-jXUYTYNGkWw4xEIjGnhGTCbg0p0dI5Hq6c0LsmN0yBYqmO_2vrxOGsl4UsqOPC9NzLuDwegtRQ?key=DES-hwI5zh1X16Tub20wPX7W" alt=""><figcaption></figcaption></figure>

4. Next, you need to:
   1. Enter your Email
   2. Choose the type of problem
   3. Describe the problem
   4. Click on the Report button

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf5Z4DRt4PP9RlnMmFiIDuQLb0vBjknTDQqg40BCO1aQSuNlHb_zDYPr6TzfTaVwL7VSyrENfKdlyzs8avjMfdqDXV1TREMNzp-ErH6P7Gg3_qrI-wW6pxikB9C9NXWpv1BKran?key=DES-hwI5zh1X16Tub20wPX7W" alt=""><figcaption></figcaption></figure>

The user usually receives a response within a few days.

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